Refund Policy

We want you to pay only for software that works for you.

14-day guarantee on first purchase

If Stogramable does not do what the features page says for the public profiles you followed, tell us within 14 days of your first purchase and we will refund it in full. We may ask which profiles or media types failed so we can fix the problem — a refund does not depend on the answer.

Renewals

Contact us within 7 days of an automatic renewal you did not intend and, if the app has not been used to download in that period, we will refund the renewal. To avoid unwanted renewals, cancel from the customer portal before the renewal date; you keep access until the period ends.

How refunds are issued

Refunds are processed by our merchant of record to the original payment method, usually within 5–10 business days depending on your bank.

What is not covered

• Situations where Instagram or Facebook have changed and we have published a fix or a documented workaround.
• Private profiles, Stories, or platforms the app does not claim to support.
• Requests made after the periods above, except where consumer law in your country provides longer rights, which we honour.

How to ask

Email support@stogramable.com with the email address you purchased with.